Restoring Power

The steps we take to restore your power.

Restoring Your Power

Restoring power after a major outage is a big job.

The main goal is to restore power safely to the greatest number of members in the shortest time possible. The major cause of outages is damage from fallen trees.

During a major outage, other cooperatives send line crews to assist with restoring power. These additional crews, as well as communications, equipment and supplies are coordinated through the cooperatives’ statewide organization.

Report your outage to the cooperative office. Employees or response services use every available phone line to receive your outage reports. Remember that a major outage can affect thousands of other members. Your cooperative appreciates your patience.

Steps to Restoring Power

In order to restore power properly due to an outage, Four County Electric proceeds with the following order of priorities:

01 Transmission Lines

  • These are high-voltage lines that move bulk electricity from a generating plant to a substation or between substations. A problem with one of these lines could interrupt the electric power to several thousand members.

02 Substations

  • Substations are electrical facilities that contain equipment for switching or regulating the voltage of electricity. A problem within a substation could cause all of the members being served from that substation to be without electric service. Also, if the problem is limited to one particular circuit leaving the substation, only those members on that specific circuit would be without electric service. Again, a problem of this nature could interrupt electric service to several thousand members.

03 Main Distribution Lines

  • These are the 7,200 to 14,400-volt lines that you see along roadways that carry power from the substation. Each line serves a portion of consumers from the substation. A problem on a specific line could leave hundreds of consumers without electric service.

04 Tap Lines

  • Tap lines are electric feeder lines with limited capacity that run from a main distribution line to a few members. A fault on a tap line would interrupt service to those members being served by that line only. Likewise, if the break on the tap line was repaired, the members on that tap line would still be without power until the main line is repaired.

05 Individual Service

  • This the line that runs from the transformer to your meter. A problem here would only affect the electric service to an individual member, while the remaining system would still have electric service.

Power Restoration Diagram

Please click on the link below to learn the steps to restoring power. You will need Adobe Acrobat Reader to be able to access the diagram:

Is there a power outage in your area?

When there's an emergency, we respond promptly and efficiently to any report in your community or neighborhood.